Why access fails
Alva Courses grants access through the Shopify customer account, not a separate login. A student sees a course only when an active enrolment exists for the same email they use to sign in. Most access problems come from a guest checkout, a typo in the email, or the student not being logged in when they open My Courses.
Restore the student's access
1. Confirm the student is enrolled
In the Shopify admin, open Alva Courses, go to Members, and search for the student's email. Confirm they appear as an active enrolment on the correct course.
2. Check the email matches their account
Compare the enrolment email with the email on the customer's Shopify account. Access is tied to the customer account, so the student must log in with the same email they ordered with.
3. Make sure they are logged in
Ask the student to log in to their customer account and open My Courses. If they used guest checkout or a different email, they will not see the course until they sign in with the matching account.
4. Add or re-enrol the student if needed
If the enrolment is missing, click Add Member in Alva Courses, enter the student's email, and assign the course. This enrols them immediately and triggers the enrolment email with a login link.
5. Resend the enrolment email and confirm access
Resend the enrolment email so the student gets a fresh Start Learning link. Have them open it, log in, and confirm the course now plays in the storefront course player.
What learners see
Once enrolled and logged in, the student finds the course under My Courses in their customer account, alongside any other courses they own. Opening it loads the storefront course player, with the lesson list, progress bar and completion ticks in the sidebar — no second login and no external platform.
See also
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Last updated 2026-05-28